The roster
Eleven agents. Each does one job.
Nothing here is a roadmap item. Every one can be installed and running inside your operation. Which of them you actually need is what the FusionAudit decides.
01
Reception
Answers inbound calls around the clock, qualifies the caller, handles the objection, books the appointment.
An answering service or front-desk hours — around $199–299 a month against roughly $45,000 a year.
02
Web Chat
Answers on your website, qualifies, books, and hands off cleanly when it should.
A chat widget and the staff time behind it — responds in under three seconds.
03
Speed-to-Lead
Responds to every new enquiry inside a minute, on any channel, at any hour.
Nothing — almost nobody actually does this. Odds of qualifying a lead fall 400% after five minutes.
04
Follow-Up
Works the pipeline so no opportunity goes cold through inattention.
Manual chasing — deployments report 30–40% more bookings from the same volume.
05
Quote Chaser
Follows every unaccepted quote until it is won or formally closed out.
The follow-up that never happens when the crew is on site.
06
Reactivation
Campaigns the dormant database back to life.
Agency campaign fees — revenue from contacts you already own.
07
Reputation
Requests reviews after service, drafts and posts the replies.
Reputation software — around $200–300 a month.
08
Support
Answers email and website questions from your knowledge base, and escalates what it should not answer.
First-line support hours — around $0.62 a resolution against $7.40 handled by a person.
09
Content
Social and email production, in your voice, on schedule.
A content retainer.
10
Reporting
The weekly operations rollup, delivered rather than requested.
The reporting nobody has time to produce.
11
Operations
The cross-system handoffs nobody owns. Built for your business specifically.
Integration glue and assistant hours.
Which ones
Installing all eleven is usually the wrong answer.
Most businesses need three or four, and which three or four is not obvious from the outside. That is what the diagnosis is for.