AI and automation audits · 33 years of enterprise IT behind every plan

We audit how your organization runs, plan what to automate first, and build only what you choose.

audit

Interviews with you and the people who do the work, plus a review of your systems and spend.

Start with a FusionAudit: interviews with your team and a written plan that is yours to keep, whoever builds it.

Free score: about four minutes, no call · The FusionAudit does not commit you to a build

Film coming soon

What a FusionAudit hands you.

01 Findings

What is working, where time and money leak, and why.

  • From interviews with you and your team
  • Checked against what we observed

02 Priorities

  • Do now
  • Plan next
  • Consider later
  • Set aside

03 First 90 days

  1. Days 1 to 30: the first moves
  2. Days 31 to 60: build on them
  3. Days 61 to 90: measure and adjust
◆ Reception◆ Web Chat◆ Speed-to-Lead◆ Follow-Up◆ Quote Chaser◆ Reactivation◆ Reputation◆ Support◆ Content◆ Reporting◆ Operations
Three ways to assess

Need a plan you can act on?

Every assessment ends in something you keep. Build it yourself, take it to any vendor, or ask us about FusionDelivery.

FusionScore Lite

Sixteen questions, an instant tier and a written report. Self-reported.

Free · Open nowGet Your Free Score

FusionAudit

A consultant-led audit of how your organization actually runs, ending in a written plan for what to automate first.

Available nowContact Us

FusionAudit Pro

Planned: our own platform, measuring all nineteen domains and measuring them again as you change.

Waitlist openJoin the waitlist

Shown with a fictional business

How the FusionAudit works

In practice

What it looks like in practice.

The work that eats a week, and what a FusionAudit turns it into.

Inquiries wait overnight because nobody is free to answer them.

A response plan for every channel, with the first move ranked by value.

Staff copy the same data between three systems every week.

Integration findings sized in hours saved, with what to connect first and what to leave alone.

The monthly report for leadership or the board takes days to assemble.

A reporting plan that pulls from the systems you already use.

Three tools are paid for and only one is used.

A tool and subscription review: overlap, gaps, and what to cancel.

62%
of inbound calls to a small business go unanswered
85%
of those callers never call back
$126K
lost annually by a typical service business
4x
lower odds of qualifying an inquiry answered at ten minutes, not five
The arithmetic

How much is the admin actually costing you?

Three questions, no email, and the working is shown. If the number looks wrong, check it: that is the point.

Recoverable each year
$69,482
People on the team
12
× hours each a week
5
= hours a week
60
× weeks a year
52
= hours a year
3,120
× hourly rate
$22

Hourly rate is the U.S. Bureau of Labor Statistics median for Office and Administrative Support Occupations, $46,320 a year as of May 2024, over a 2,080-hour year. No employer overhead is added, so the real cost of an hour is higher than this.

This is an estimate from three inputs. FusionScore Lite asks sixteen questions and tells you where the hours actually go.

The sequence

Diagnose first. Build second. In that order, always.

Everyone else sells the platform and works out what you needed afterwards. We measure first, and we will tell you when the answer is that you are not ready.

FusionScore Lite

Free · 4 min

Sixteen questions. An instant tier and a written report.

FusionAudit

Paid engagement

Consultant-led, available now. FusionAudit Pro, on our own platform, is forming.

Blueprint360

Yours to keep

The prescription, in writing. Take it to any vendor you like.

FusionDelivery

Quoted per build

We build what the Blueprint calls for. Live in ninety days.

FusionOS

The result

Platform, orchestration, the installed agents, every integration.

FusionBoost

Month to month

Optimization, management and support as the business changes.

The roster

Eleven agents. Each does one job.

Nothing here is a roadmap item. Every one can be installed and running inside your operation.

01
Reception
Answers inbound calls around the clock, qualifies the caller, handles the objection, books the appointment.
An answering service, or front-desk hours spent on the phone.
02
Web Chat
Answers on your website, qualifies, books, and hands off cleanly when it should.
A chat widget and the staff time behind it, responds in under three seconds.
03
Speed-to-Lead
Responds to every new inquiry inside a minute, on any channel, at any hour.
Nothing, almost nobody actually does this. Odds of qualifying an inquiry fall fourfold between a five-minute and a ten-minute reply.
04
Follow-Up
Works the pipeline so no opportunity goes cold through inattention.
Manual chasing, deployments report 30–40% more bookings from the same volume.
05
Quote Chaser
Follows every unaccepted quote until it is won or formally closed out.
The follow-up that never happens when the crew is on site.
06
Reactivation
Campaigns the dormant database back to life.
Agency campaign fees, revenue from contacts you already own.
07
Reputation
Requests reviews after service, drafts and posts the replies.
A separate reputation tool, and the review requests nobody remembers to send.
08
Support
Answers email and website questions from your knowledge base, and escalates what it should not answer.
First-line support hours, with a person stepping in when the question needs one.
09
Content
Social and email production, in your voice, on schedule.
A content retainer.
10
Reporting
The weekly operations rollup, delivered rather than requested.
The reporting nobody has time to produce.
11
Operations
The cross-system handoffs nobody owns. Built for your business specifically.
Integration glue and assistant hours.
The guarantee

In production within ninety days, or we keep building at no additional charge until it is.

Applies to the builds we agree to deliver under FusionDelivery. The FusionAudit itself is a fixed-scope review.

We do not build it, hand you the keys and leave. The system goes live, or we are still working, and when it is live you have the people who built it rather than a support address.

Who does the work

Thirty-three years inside enterprise IT.

Gregg Michael has run his own consulting firms since 1992. For the last twenty years he has led enterprise IT projects hands-on, from security, identity and infrastructure to disaster recovery and project management, with more than one hundred engagements since 2017 alone, across finance, healthcare, manufacturing, retail, government, legal, energy and education.

Enterprise engagements include

  • Procter & Gamble
  • Charles Schwab
  • 3M
  • Publix Super Markets
  • Best Buy
  • LinkedIn
  • CIBC
  • Navy Federal Credit Union
  • Carnival Corporation
  • Public sector: DHS, IRS, ICE
  • Private organizations

Engagements delivered as a consultant, often through software partners. Names are listed as experience, not endorsement.

Giving a system access is a design decision. Decide what it can do, how you will review it, and how you will recover when it goes wrong.

The rule every AiFusionX agent is built on

About Gregg and AiFusionX
Why a member association

What member-based means for you.

AiFusionX is a member association under the Cosmosis Foundation, a not-for-profit private foundation.

Your plan is yours.

It is written down, and you can take it to any vendor, including one that is not us.

You choose what gets built.

The FusionAudit stands on its own. It does not commit you to a build.

Built to serve members, not shareholders.

Members are the people we answer to. The membership page shows how.

Know what joining involves.

Membership is how services are provided, and the terms are published before you join.

Read how membership works

Admission
06

builds each quarter.

Six because that is how many can be built properly, not because six sounds exclusive. When the quarter is full, it is full.

Membership is included with every paid engagement, starting with the FusionAudit, at no separate charge.

Who we accept
  • 01$250,000+ in annual revenue
  • 02Operating for at least one year
  • 03Two or more people on the team
  • 04Already paying for tools you are not fully using
  • 05Customers who return, or a pipeline that needs following up
  • 06Prepared to hand over process, not just budget

If you do not meet these we say so, and FusionScore Lite will tell you before you ever speak to us.

Questions

Straight answers, before you ask for one.

What does AiFusionX do?

AiFusionX finds where a business is losing revenue to work a system should be doing, then builds and runs the systems that close the gap. The diagnosis starts by interviewing the people who do the work, to find where time and money leak most, from how calls are answered to how dormant customers are worked. The result is a written roadmap and, for members, a delivered build.

Who is AiFusionX for?

AiFusionX works with established businesses rather than startups: companies past their first year, with a team rather than a single operator, that already pay for tools they are not fully using. The published admission criteria are on the application page, and the free FusionScore Lite tells an owner where they stand before anyone talks about fit.

How is this different from hiring an agency or buying more software?

An agency sells hours and a software vendor sells a license, so both start with what they already have to sell. AiFusionX starts with a diagnosis of how the business actually runs and produces the Blueprint360 roadmap, which is written down and yours to keep. Any vendor can execute it, including one that is not AiFusionX.

What is the first step, and does it cost anything?

The first step is FusionScore Lite, a free set of sixteen questions that takes about four minutes and returns a tier and a written report without a call. Everything past that point is a paid engagement, beginning with the FusionAudit.

How long does a build take?

A FusionDelivery build is scoped to go live in ninety days, working from the Blueprint360 roadmap produced by the audit. FusionBoost continues after that as the business changes.

Is AiFusionX a company or a nonprofit?

AiFusionX is a brand of Cosmosis Foundation, a not-for-profit private foundation. Members, not shareholders, are who the structure answers to, which is why admission is limited and the criteria are published rather than negotiated.